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am unable to open college webmail at http://cobleskillcollege.edu

  • 1 cavab
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

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For the past twelve hours, I have been unable to open my college webmail page. While I can get to the college website, I cannot log in to the faculty page. As usual, the authentication box drops down with my username and password typed in (as it has for the past eight months), but when I click Continue, the box disappears and reappears endlessly. When I click Cancel, the box does the same. I am required to Force Quit Firefox to stop this. I can access the Course manager program on the college website and other links, but not my mail. I have sent emails to students through the course manager program and they've been identified as being sent, but have not heard back from students to know if mail is actually being received. However, webmail, which allows me to receive general school mail, is unopenable.

For the past twelve hours, I have been unable to open my college webmail page. While I can get to the college website, I cannot log in to the faculty page. As usual, the authentication box drops down with my username and password typed in (as it has for the past eight months), but when I click Continue, the box disappears and reappears endlessly. When I click Cancel, the box does the same. I am required to Force Quit Firefox to stop this. I can access the Course manager program on the college website and other links, but not my mail. I have sent emails to students through the course manager program and they've been identified as being sent, but have not heard back from students to know if mail is actually being received. However, webmail, which allows me to receive general school mail, is unopenable.

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Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"