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I can't use my fingerprint password manager since I added the newest version of Firefox

  • 3 cavab
  • 11 have this problem
  • 15 views
  • Last reply by ChasFudge

conniepj
conniepj
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I have an HP laptop with password manager, all I have to do is to swipe my fingerprint to login to different sites. Once I updated my Firefox, the password manager no longer works. I don't know how to make it compatible. It worked with the older version of Firefox without me having to do anything.

I have an HP laptop with password manager, all I have to do is to swipe my fingerprint to login to different sites. Once I updated my Firefox, the password manager no longer works. I don't know how to make it compatible. It worked with the older version of Firefox without me having to do anything.

All Replies (3)

TonyE
TonyE
  • Moderator
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The company that make the bioscanner for HP have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388

conniepj
conniepj Question owner
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Wow, what a shame. Until I can get in touch with HP to see what they are going to do, my computer is only 6 months old, I have had to abandon FireFox for Google Chrome to get the device to work. Shouldn't be happening on a 6 month old product!

ChasFudge
ChasFudge
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Chrome works, IE9 works, so it must be Mozilla.