Updated to 4.0 version and when it loaded I got 4 identical icons on my desktop. I went back in time on my computer and now Firefox won't open.
Updated to 4.0 version and when it finished loading I got 4 identical Firefox icons on my desktop. I went back in time on my computer to go back to an order version and Firefox won't open or is very slow to open.
Updated to 4.0 version and when it finished loading I got 4 identical Firefox icons on my desktop. I went back in time on my computer to go back to an order version and Firefox won't open or is very slow to open.
All Replies (1)
Do a clean (re-)install:
- Download a fresh Firefox copy and save the file to the desktop.
- Firefox 4.0: http://www.mozilla.com/firefox/all.html
- Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
- Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
- Don't remove personal data if you uninstall the current version.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- It may not be necessary to create a new profile, so first try if it works with your current profile and if not then create a new profile.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.