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Can't restore the .json bookmark backup

  • 2 cavab
  • 16 have this problem
  • 9 views
  • Last reply by shonenlee

shonenlee
shonenlee
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Hi,

I can't restore the bookmark backup that I made (.json) via the Library (as instructed below), instead I got an error message: unable to process the backup file.

Result: the bookmark bar is empty, so as the ones from the bookmark menu. I re-installed the browser but still got the same result, it was fine a few days ago after I updated my firefox.

Please help. Thanks

Hi, I can't restore the bookmark backup that I made (.json) via the Library (as instructed below), instead I got an error message: unable to process the backup file. Result: the bookmark bar is empty, so as the ones from the bookmark menu. I re-installed the browser but still got the same result, it was fine a few days ago after I updated my firefox. Please help. Thanks

All Replies (2)

TonyE
TonyE
  • Moderator
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That indicates the file that stores bookmarks is damaged. For details of how to fix that see http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

shonenlee
shonenlee Question owner
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Thanks for the suggestion, I'll try this one out, hopefully this will fix/retrieve my bookmarks.