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can't save master password nor import certificates

  • 1 cavab
  • 7 have this problem
  • 16 views
  • Last reply by panaxea

jordimp
jordimp
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Hi,

I have a problem trying to sign a document with a certificate. I had imported it when I was using Firefox 3.6 and it used to work ok to identify myself to log in to some site. However, I never tried to sign a document with that certificate. (I work with a Mac, in case that is relevant.)

I recently uploaded to Firefox 4, and now I try to sign a document. Ok, so Firefox asks me for my master password. I had not set one (or I can't remember), so what I did is to "reset" the master password. Now, I try to set a new master password: I fill in the fields, click "Accept"... but it doesn't do anything, so the master password can't be set.

Also, if I try to import a certificate (which was removed when I reset the master password), I can choose the file and choose a password for it, but again when I click "Accept" the password is not set: simply nothing happens.

Has anyone else had these problems? Is it a Firefox4 issue or did it also happen before? How can I solve it?

Thanks in advance!

jordimp

Hi, I have a problem trying to sign a document with a certificate. I had imported it when I was using Firefox 3.6 and it used to work ok to identify myself to log in to some site. However, I never tried to sign a document with that certificate. (I work with a Mac, in case that is relevant.) I recently uploaded to Firefox 4, and now I try to sign a document. Ok, so Firefox asks me for my master password. I had not set one (or I can't remember), so what I did is to "reset" the master password. Now, I try to set a new master password: I fill in the fields, click "Accept"... but it doesn't do anything, so the master password can't be set. Also, if I try to import a certificate (which was removed when I reset the master password), I can choose the file and choose a password for it, but again when I click "Accept" the password is not set: simply nothing happens. Has anyone else had these problems? Is it a Firefox4 issue or did it also happen before? How can I solve it? Thanks in advance! jordimp

All Replies (1)

panaxea
panaxea
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Hi, I had the same problem, and I read somewhere that according to a mozilla knowledgebase article, the master password is a requirement for importing certificates (although the corresponding KB page is now unavailable)

I tried the following and it worked for me: - export the certificates to the desktop - delete the certificates from firefox - set a master password on firefox (preferences - security - use master password) - import the backed up certificates

You should now be able to sign. Hope this helps