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When trying to get my bank account, I get an untrusted connections message.

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  • Last reply by cor-el

lindaabrams
lindaabrams
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When I use Firefox as my internet connection and try to access my bank account, a screen with the message Untrusted Connection appears. I have been checking my account until today with no problem.

When I use Firefox as my internet connection and try to access my bank account, a screen with the message Untrusted Connection appears. I have been checking my account until today with no problem.

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cor-el
cor-el
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  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove the Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Who is the issuer of that certificate?

You can retrieve the certificate and check who issued the certificate.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button to inspect the certificate and check who is the issuer.