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Firefox crashes every time I launch it making the program unopenable

  • 2 cavab
  • 15 have this problem
  • 3 views
  • Last reply by cor-el

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At first firefox 4 was fine for about a couple of months then I notcied it crashing all the time, about 30% of the time I open a new tab or page it would crash.

Now when I opend firefox I get a crash report before the browser has even opened, even if I open a link in outlook it crashes right away. Perhaps it is openeing a page I had open that it just constantly crashes on or maybe the program crashes upon any open page, I am not sure.

Give me back firefox 3.0 :( (I was forced to post this using IE it is a sad day)


Windows 7 Ultimate 64 bit 
AMD Phenom II X4 3.4 ghz
G.skill 8GB RAM 1300mhz
Gigavyte HD6870

Running applications:
Norton: antivirus disabled, firewall allowing all connections from firefox.

Had no problems before version 4.0

Error details:

AdapterDeviceID: 6738
AdapterVendorID: 1002
Add-ons: {BBDA0591-3099-440a-AA10-41764D9DB4DB}:2.0,{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}:5.6,{01A8CA0A-4C96-465b-A49B-65C46FAD54F9}:6.0,{53A03D43-5363-4669-8190-99061B2DEBA5}:1.4.5,{73a6fe31-595d-460b-a920-fcc0f8843232}:2.1.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0.1
AvailableVirtualMemory: 3995193344
BuildID: 20110413222027
CrashTime: 1307144794
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1305189722
Notes: AdapterVendorID: 1002, AdapterDeviceID: 6738, AdapterDriverVersion: 8.850.0.0
D2D? D2D+
DWrite? DWrite+
D3D10 Layers? D3D10 Layers+

ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 405
StartupTime: 1307144794
SystemMemoryUsePercentage: 18
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: jar:file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/omni.jar!/chrome/browser/content/browser/aboutHome.xhtml
Vendor: Mozilla
Version: 4.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IP] : 2 : 2 :  
 MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
 RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCP Service Provider : 2 : 1 :  
 RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDP Service Provider : 2 : 2 : 

This report also contains technical information about the state of the application when it crashed.
At first firefox 4 was fine for about a couple of months then I notcied it crashing all the time, about 30% of the time I open a new tab or page it would crash. Now when I opend firefox I get a crash report before the browser has even opened, even if I open a link in outlook it crashes right away. Perhaps it is openeing a page I had open that it just constantly crashes on or maybe the program crashes upon any open page, I am not sure. Give me back firefox 3.0 :( (I was forced to post this using IE it is a sad day) <pre><nowiki> Windows 7 Ultimate 64 bit AMD Phenom II X4 3.4 ghz G.skill 8GB RAM 1300mhz Gigavyte HD6870 Running applications: Norton: antivirus disabled, firewall allowing all connections from firefox. Had no problems before version 4.0 Error details: AdapterDeviceID: 6738 AdapterVendorID: 1002 Add-ons: {BBDA0591-3099-440a-AA10-41764D9DB4DB}:2.0,{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}:5.6,{01A8CA0A-4C96-465b-A49B-65C46FAD54F9}:6.0,{53A03D43-5363-4669-8190-99061B2DEBA5}:1.4.5,{73a6fe31-595d-460b-a920-fcc0f8843232}:2.1.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0.1 AvailableVirtualMemory: 3995193344 BuildID: 20110413222027 CrashTime: 1307144794 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1305189722 Notes: AdapterVendorID: 1002, AdapterDeviceID: 6738, AdapterDriverVersion: 8.850.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 405 StartupTime: 1307144794 SystemMemoryUsePercentage: 18 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: jar:file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/omni.jar!/chrome/browser/content/browser/aboutHome.xhtml Vendor: Mozilla Version: 4.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : This report also contains technical information about the state of the application when it crashed.</nowiki></pre>

Modified by cor-el

All Replies (2)

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Reverting back to firefox 3.6 till they make firefox 4.0 more bug free.

It's a real shame to see a firefox release so unstable that we have to use another browser.

I have been a user of firefox for many years now for it's reliability and security with addons.

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See:


What you posted is not a crash report, but only some information about your setup.

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.

See: