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Can't start Firefox .Says my platform version '5.0' is compatible with minVersion >= 5.01 maxVersion <=5.01

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  • 4 have this problem
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  • Last reply by cor-el

htran108
htran108
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I just installed the newest version of firefox and I can't open it anymore. A error window pops up and says:

Error: Platform version '5.0' is not compatible with minVersion >= 5.01 maxversionb <=5.01

I just installed the newest version of firefox and I can't open it anymore. A error window pops up and says: Error: Platform version '5.0' is not compatible with minVersion >= 5.01 maxversionb <=5.01

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The updater wasn't able to update all the files and some were left as older versions.
You need to do a clean reinstall.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.