Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time i do a search from the main page and get results, i click on a link and get diverted, i have to back out and re-click the link, and then i usually get to the website i wanted, is this a computer problem or a firefox or google problem?

  • 2 cavab
  • 2 have this problem
  • 6 views
  • Last reply by vinojoe

more options

Every time I do a search and click on a website from the search results, I am diverted to some other website, usually some ad-site. I then have to click the back button and click on the link again, and this usually takes me to the website I wanted. Is this a virus problem with my computer, or a know problem with firefox, or google?

Every time I do a search and click on a website from the search results, I am diverted to some other website, usually some ad-site. I then have to click the back button and click on the link again, and this usually takes me to the website I wanted. Is this a virus problem with my computer, or a know problem with firefox, or google?

Chosen solution

Download, install and update as many of the following as possible until your infections are cleaned.

  1. The free versions of these scanners will detect infections and clean your system; no need to purchase
  2. Different malware scanners detect some malware that other scanners do not.
  3. If you are unable to download the malware programs,
    • change the name of the installer program before saving the download to your hard drive, and
    • once installed, go to the installation folder for the program and change the name of the program executable file (i.e., for Malwarebytes Anti-Malware, change mbam.exe to xyz-mb.exe), then update the program and run the scan.
    • you may need to download on an un-infected computer, change the name of the installer program, copy the installer to a CD or USB thumb drive, and transport to your system for installation.
  4. Some stubborn malware will need to be removed in Windows Safe Mode with Networking'. WARNING: Download all the tools first, then disconnect your modem before entering Windows Safe Mode, as your Firewall and AV/AS probably will not load in Windows Safe Mode. See:

If these don't find or can't clear the infection(s), post in one of these forums for specialized malware removal help:

  1. Read and follow their rules for posting
  2. Follow their instructions to the letter
  3. Be patient; you are put in a queue and you will get a response when they get to your post


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Read this answer in context 👍 0

All Replies (2)

more options

Seçilmiş Həll

Download, install and update as many of the following as possible until your infections are cleaned.

  1. The free versions of these scanners will detect infections and clean your system; no need to purchase
  2. Different malware scanners detect some malware that other scanners do not.
  3. If you are unable to download the malware programs,
    • change the name of the installer program before saving the download to your hard drive, and
    • once installed, go to the installation folder for the program and change the name of the program executable file (i.e., for Malwarebytes Anti-Malware, change mbam.exe to xyz-mb.exe), then update the program and run the scan.
    • you may need to download on an un-infected computer, change the name of the installer program, copy the installer to a CD or USB thumb drive, and transport to your system for installation.
  4. Some stubborn malware will need to be removed in Windows Safe Mode with Networking'. WARNING: Download all the tools first, then disconnect your modem before entering Windows Safe Mode, as your Firewall and AV/AS probably will not load in Windows Safe Mode. See:

If these don't find or can't clear the infection(s), post in one of these forums for specialized malware removal help:

  1. Read and follow their rules for posting
  2. Follow their instructions to the letter
  3. Be patient; you are put in a queue and you will get a response when they get to your post


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

more options

Hi there, I updated malware bytes and then ran the scan again, found about 12 problems, seems it has been solved. I think I got the virus' by watching fights on-line through an unprotected stream. This was an amateur mistake on my part and I knew better, but I wanted to watch the fights for free, BEWARE OF FREE STREAMS. Thank you so much for your help, I really appreciate it. Vino.