Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 cavab
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

I updated my Gmail to the new format and now I cannot get Firefox to open.  I get a message saying:  "The instruction at 0x1000865a referenced memory at 0x1000865a. The memory could not be read."

I have disabled ad-ons and have tried opening in safe mode to no avail.

I updated my Gmail to the new format and now I cannot get Firefox to open.  I get a message saying:  "The instruction at 0x1000865a referenced memory at 0x1000865a. The memory could not be read." I have disabled ad-ons and have tried opening in safe mode to no avail.

All Replies (1)

more options

That is a problem with the Flash plugin.

Try to update the Flash plugin to the latest version.