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Firefox stopped working and hangs upon startup

  • 3 cavab
  • 2 have this problem
  • 8 views
  • Last reply by Tim

Doc92392
Doc92392
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First, a problem with iTunes - could not access the iTunes store. Uninstalled iTunes and re-installed, then Firefox hung up, had to close with Task Manager. After that Firefox hangs on startup. Have uninstalled and re-installed Firefox, still hangs on startup. Using Windows 7 OS.

First, a problem with iTunes - could not access the iTunes store. Uninstalled iTunes and re-installed, then Firefox hung up, had to close with Task Manager. After that Firefox hangs on startup. Have uninstalled and re-installed Firefox, still hangs on startup. Using Windows 7 OS.

All Replies (3)

Tim
Tim
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Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

Doc92392
Doc92392 Question owner
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Firefox will not load to start in safe mode - it is just a blank white screen with no radio buttons or icons on it and the circling icon for loading.

I deleted my old profile and uninstalled Firfox and tried downloading again, but the same problem exists. I am currently using IE as my browser, but prefered Firefox (when it worked). It seems the new version is the problem.

Tim
Tim
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Can you attach a screenshot showing what appears?