Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox crashes upon start-up (non-safe mode)

RoadWirer-2
RoadWirer-2
more options

Program has been crashing upon start-up since downloading the latest version. I was able to open in safe mode and now it appears that perhaps it is able to run in regular mode as well (non-safe mode).

I'm going to post this question form anyway, in the event that the problem recurs and I'm unable to reach this help section again.

The crashes started whenever I tried to open a browser window, from a bookmark. Malaware is clear, SuperAntiSpyware has found some adware tracking codes -- those will be cleared upon finish of scan

Program has been crashing upon start-up since downloading the latest version. I was able to open in safe mode and now it appears that perhaps it is able to run in regular mode as well (non-safe mode). I'm going to post this question form anyway, in the event that the problem recurs and I'm unable to reach this help section again. The crashes started whenever I tried to open a browser window, from a bookmark. Malaware is clear, SuperAntiSpyware has found some adware tracking codes -- those will be cleared upon finish of scan

Chosen solution

we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing. You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. http://www.trusteer.com/support/en/report-problem

Read this answer in context 👍 1

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Seçilmiş Həll

we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing. You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. http://www.trusteer.com/support/en/report-problem

RoadWirer-2
RoadWirer-2 Question owner
more options

That seems to have resolved much of the problem. Thanks so much for responding.

Mark