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Placing my mouse over Personas in the Gallery does not work

  • 1 cavab
  • 2 have this problem
  • 11 views
  • Last reply by Matt_G

maryjo2442
maryjo2442
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I cannot get Personas from the Personas Gallery. I cannot add or remove Personas from the Gallery either anymore. I have the Personas icon and everything there works, but I can't get anything new from the Gallery. It use to work. I had AnyColor on my computer where I could access Personas from the Menu bar. That disappeared and I haven't been able to use the Personas Gallery since. Placing my mouse over a Persona doesn't do anything-nor does clicking on it.

I cannot get Personas from the Personas Gallery. I cannot add or remove Personas from the Gallery either anymore. I have the Personas icon and everything there works, but I can't get anything new from the Gallery. It use to work. I had AnyColor on my computer where I could access Personas from the Menu bar. That disappeared and I haven't been able to use the Personas Gallery since. Placing my mouse over a Persona doesn't do anything-nor does clicking on it.

All Replies (1)

Matt_G
Matt_G
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Hi maryjo2442,

First thing I would consider doing is updating Firefox. There are a lot of benefits to running the latest version. You should take a look at Update Firefox to the latest release.

You might want to try starting Firefox in Safe Mod by holding down Shift while it is starting. If you disable all your existing plugins and extensions and you find that the buttons do work, then it's probably an issue with one of your existing add-ons. You can go through and manually turn them on 1 by 1 until you find the one causing the problem.

Hopefully this helps!