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how can I get rid of the box that says AC_RunActiveContent.js

  • 1 cavab
  • 10 have this problem
  • 9 views
  • Last reply by cor-el

charing
charing
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it shows up every time I enter my Google page on the internet and causes the screen to go dark gray and puts a white box on the screen with the message. I have updated my Java as directed by Wildblue who is my internet provider, but that didn't solve the problem.

it shows up every time I enter my Google page on the internet and causes the screen to go dark gray and puts a white box on the screen with the message. I have updated my Java as directed by Wildblue who is my internet provider, but that didn't solve the problem.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).