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Firefox Not Responding - Infinite Loop

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  • Last reply by John99

NYC-HDL
NYC-HDL
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Firefox frequently freezes-up and displays "(Not Responding)" in the title bar. I have seen hundreds of similar complaints, and various attempts at solutions, but there has been no consistent resolution.

I recently installed a utility named "WhatIsHang", and it detects these Firefox error states. The diagnosis is reported to be: "The program probably hangs because there is an infinite loop, very long loop, or recursive calls."

...and I have included part of a Hang Report below, which is followed by several Crash reports, and the most recent one is in the Crash ID Field below.

===============

Hang Report: Hang report for C:\Program Files (x86)\Mozilla Firefox\firefox.exe Generated by using WhatIsHang on 1/27/2012 12:47:58 PM Web site: http://www.nirsoft.net


Remarks:

  • The program probably hangs because there is an infinite loop, very long loop, or recursive calls.


Strings found in the stack: onItemAdded -environment-16709045ku.oc.cbb.www.

page_id

onBeginUpdateBatch WrappedNative_TearOff siont#6?xi¹ )*+<012?&'(:,-.?"#$;/?%!CH


Modules found in the stack: C:\Program Files (x86)\Mozilla Firefox\xul.dll , Mozilla Foundation , Firefox, C:\Program Files (x86)\Mozilla Firefox\mozjs.dll C:\Program Files (x86)\Mozilla Firefox\mozutils.dll , Mozilla Foundation , Firefox, C:\Program Files (x86)\Mozilla Firefox\nspr4.dll , Mozilla Foundation , Netscape Portable Runtime, NSPR Library C:\Program Files (x86)\Mozilla Firefox\mozsqlite3.dll , sqlite.org , SQLite Database Library, SQLite Database Library C:\Windows\syswow64\KERNELBASE.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows NT BASE API Client DLL

Snapshot number 1 {OMITTED because it would not fit here}

========================================

ALL Crash IDS are here: Submitted Crash Reports

Report ID Date Submitted

bp-b29dab51-4b44-440c-acc5-922542120119 1/18/201211:47 PM bp-f7269ca1-cd37-4fdf-b2e5-d43c12120103 1/3/20122:18 PM bp-2e9a3ddb-e7b3-4906-9992-a878b2111229 12/29/20114:40 PM bp-5685d989-e019-49e9-9443-87bb42111019 10/19/20114:20 PM 067bdd85-5847-42eb-a6b1-6760caa67244 10/16/20116:19 PM bp-69fff6f7-2ce6-4ba8-b9d1-6d36e2111016 10/16/20116:17 PM bp-17004496-d1d8-40ac-9387-8c55e2111013 10/13/20113:40 PM bp-2343b132-f58c-4a41-984c-459062111007 10/7/20112:41 PM bp-4572c930-f0ba-42ea-9d35-92ec52111007 10/7/20112:37 PM bp-7e87a958-90ad-476c-8266-0e0b72111007 10/7/20112:31 PM c853e45a-92a1-4ac8-b50d-d62c8f36b0e2 10/7/201111:32 AM bp-b320d1f6-06e2-42f5-858e-867752111007 10/7/201111:19 AM bp-b39c1c27-7336-4539-b4b0-954702111007 10/7/201111:16 AM bp-cb73a5b5-957d-41db-a9da-249372111007 10/7/201111:12 AM 5834840f-31e9-4eb3-841d-15049a0ebe0f 10/7/201111:09 AM bp-b57128e7-70dc-4eb0-9d83-ffde72110914 9/14/20119:14 PM bp-8638edf7-5bc4-4df4-ac4d-e70252110901 9/1/201111:11 PM 81e44a35-e1b9-4e4a-8f51-5bac64e2f4fc 8/27/20111:22 AM 69e97edd-efc7-4715-8e7b-b7c7abd4a82e 8/27/20111:22 AM bp-66ff8c1c-c6f7-4ad3-b8ad-dfe6e2110825 8/25/20119:14 PM bp-1d174c53-e339-4f2c-9d1e-392f72110819 8/19/20111:24 PM bp-9525fc0d-8eca-4edc-a72b-664b62110722 7/22/20115:21 PM bp-c803d01b-46ef-488f-aa58-c7f602110722 7/22/20115:21 PM f21d12a5-a132-4512-9a8f-9c7b28104e07 7/13/20115:01 PM fa2acd78-39b2-443b-95da-f26852189127 7/13/20119:39 AM 133664a3-8eed-4afe-9db6-7662db1c155f 7/12/20112:13 PM d2c50741-453e-4a59-b0c9-2abaed452d87 7/11/20113:26 PM 41943744-5e4f-449e-9bdf-92f77e0c2368 7/10/20118:00 PM 5e76043e-ce75-475c-9b25-d6795ed2ea85 7/8/201112:37 PM bp-9a8eb365-3a4b-4818-bdbb-6b2de2110703 7/3/20118:52 PM b8f60fea-3a32-4328-8c3c-328158cc9c0d 7/3/20118:51 PM 4b50ced1-bbfd-4f37-b149-c0221960049c 4/25/20119:23 PM e3fd8996-9ac5-4796-8240-d84a9f4305b3 4/25/20119:23 PM 987d926d-6682-4e0c-965f-8b0ff33d2bd2 4/25/20113:13 PM d79263f3-4498-4ac6-9d5e-4b919ba7373b 4/25/20113:13 PM 289b442e-4d1b-4a83-9e95-b5837baed6ad 4/23/20115:15 PM a841e963-61b5-421e-a160-2fb4659a151c 4/23/20115:15 PM b16403b7-35b1-4871-b7cf-c5c2a751ee70 4/18/201112:02 AM b66dd766-01b7-43e3-9610-2b491b8fd756 4/18/201112:02 AM bp-d6918a69-2b76-4e96-9ff0-a0ebe2110214 2/14/20119:52 PM f21db265-8edc-4cc5-b61e-49ee016822b5 2/11/20112:19 AM

Firefox frequently freezes-up and displays "('''Not Responding''')" in the title bar. I have seen hundreds of similar complaints, and various attempts at solutions, but there has been no consistent resolution. I recently installed a utility named "'''WhatIsHang'''", and it detects these Firefox error states. The diagnosis is reported to be: "The program probably hangs because there is an infinite loop, very long loop, or recursive calls." ...and I have included part of a '''Hang Report''' below, which is followed by several Crash reports, and the most recent one is in the Crash ID Field below. =========================== Hang Report: Hang report for C:\Program Files (x86)\Mozilla Firefox\firefox.exe Generated by using WhatIsHang on 1/27/2012 12:47:58 PM Web site: http://www.nirsoft.net Remarks: * The program probably hangs because there is an infinite loop, very long loop, or recursive calls. Strings found in the stack: onItemAdded -environment-16709045ku.oc.cbb.www. :page_id onBeginUpdateBatch WrappedNative_TearOff siont#6xi¹ )*+<012&'(:,-."#$;/%!CH Modules found in the stack: C:\Program Files (x86)\Mozilla Firefox\xul.dll , Mozilla Foundation , Firefox, C:\Program Files (x86)\Mozilla Firefox\mozjs.dll C:\Program Files (x86)\Mozilla Firefox\mozutils.dll , Mozilla Foundation , Firefox, C:\Program Files (x86)\Mozilla Firefox\nspr4.dll , Mozilla Foundation , Netscape Portable Runtime, NSPR Library C:\Program Files (x86)\Mozilla Firefox\mozsqlite3.dll , sqlite.org , SQLite Database Library, SQLite Database Library C:\Windows\syswow64\KERNELBASE.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows NT BASE API Client DLL ******************************************************************************** Snapshot number 1 ''''' {OMITTED because it would not fit here}''''' ******************************************************************************** '''========================================''' '''ALL Crash IDS are here:''' Submitted Crash Reports Report ID Date Submitted bp-b29dab51-4b44-440c-acc5-922542120119 1/18/201211:47 PM bp-f7269ca1-cd37-4fdf-b2e5-d43c12120103 1/3/20122:18 PM bp-2e9a3ddb-e7b3-4906-9992-a878b2111229 12/29/20114:40 PM bp-5685d989-e019-49e9-9443-87bb42111019 10/19/20114:20 PM 067bdd85-5847-42eb-a6b1-6760caa67244 10/16/20116:19 PM bp-69fff6f7-2ce6-4ba8-b9d1-6d36e2111016 10/16/20116:17 PM bp-17004496-d1d8-40ac-9387-8c55e2111013 10/13/20113:40 PM bp-2343b132-f58c-4a41-984c-459062111007 10/7/20112:41 PM bp-4572c930-f0ba-42ea-9d35-92ec52111007 10/7/20112:37 PM bp-7e87a958-90ad-476c-8266-0e0b72111007 10/7/20112:31 PM c853e45a-92a1-4ac8-b50d-d62c8f36b0e2 10/7/201111:32 AM bp-b320d1f6-06e2-42f5-858e-867752111007 10/7/201111:19 AM bp-b39c1c27-7336-4539-b4b0-954702111007 10/7/201111:16 AM bp-cb73a5b5-957d-41db-a9da-249372111007 10/7/201111:12 AM 5834840f-31e9-4eb3-841d-15049a0ebe0f 10/7/201111:09 AM bp-b57128e7-70dc-4eb0-9d83-ffde72110914 9/14/20119:14 PM bp-8638edf7-5bc4-4df4-ac4d-e70252110901 9/1/201111:11 PM 81e44a35-e1b9-4e4a-8f51-5bac64e2f4fc 8/27/20111:22 AM 69e97edd-efc7-4715-8e7b-b7c7abd4a82e 8/27/20111:22 AM bp-66ff8c1c-c6f7-4ad3-b8ad-dfe6e2110825 8/25/20119:14 PM bp-1d174c53-e339-4f2c-9d1e-392f72110819 8/19/20111:24 PM bp-9525fc0d-8eca-4edc-a72b-664b62110722 7/22/20115:21 PM bp-c803d01b-46ef-488f-aa58-c7f602110722 7/22/20115:21 PM f21d12a5-a132-4512-9a8f-9c7b28104e07 7/13/20115:01 PM fa2acd78-39b2-443b-95da-f26852189127 7/13/20119:39 AM 133664a3-8eed-4afe-9db6-7662db1c155f 7/12/20112:13 PM d2c50741-453e-4a59-b0c9-2abaed452d87 7/11/20113:26 PM 41943744-5e4f-449e-9bdf-92f77e0c2368 7/10/20118:00 PM 5e76043e-ce75-475c-9b25-d6795ed2ea85 7/8/201112:37 PM bp-9a8eb365-3a4b-4818-bdbb-6b2de2110703 7/3/20118:52 PM b8f60fea-3a32-4328-8c3c-328158cc9c0d 7/3/20118:51 PM 4b50ced1-bbfd-4f37-b149-c0221960049c 4/25/20119:23 PM e3fd8996-9ac5-4796-8240-d84a9f4305b3 4/25/20119:23 PM 987d926d-6682-4e0c-965f-8b0ff33d2bd2 4/25/20113:13 PM d79263f3-4498-4ac6-9d5e-4b919ba7373b 4/25/20113:13 PM 289b442e-4d1b-4a83-9e95-b5837baed6ad 4/23/20115:15 PM a841e963-61b5-421e-a160-2fb4659a151c 4/23/20115:15 PM b16403b7-35b1-4871-b7cf-c5c2a751ee70 4/18/201112:02 AM b66dd766-01b7-43e3-9610-2b491b8fd756 4/18/201112:02 AM bp-d6918a69-2b76-4e96-9ff0-a0ebe2110214 2/14/20119:52 PM f21db265-8edc-4cc5-b61e-49ee016822b5 2/11/20112:19 AM

All Replies (1)

John99
John99
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I seem to recall trialling that add-on (whatishang) at one time after someone mentioned it but I am not sure I found it of much interest.

I suggest you try firefox in safe mode and read the article firefox crashes Please then try to provide two or three very recent crash IDs as reported by Firefox when you are in safemode.

(Not all crash reports are fully processed and retained so recent ones submitted by firefox tend to be the most useful in troubleshooting attempts)

I also suggest you turn on the option to forward anonymous data to mozilla Firefox, that includes data re startup times and hangs, and helps firefox investigate such problems.

  • use Firefox button -> Options -> | Advanced | -> general system defaults