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In Yahoo Mail thumbnail photos appear broken in email messages

  • 1 cavab
  • 2 have this problem
  • 10 views
  • Last reply by barkster

gblaca
gblaca
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I cannot view thumbnail photos in email messages that have photo attachments in my Yahoo Mail. The thumbnail appears as a broken image. When I click on the thumbnail it does open up a valid photo image.

The problem occurs all the time in every email that has a thumbnail photo in it. It occurs in not only the Yahoo New Mail version but also in the Yahoo Classic Mail version.

I have tried opening the email with both the Firefox and Google Chrome browsers, but the thumbnails appear broken when viewing the Yahoo Mail in both browsers. I am using Firefox 10.0 and Google Chrome 11.0 on a PC using Windows XP.

I have a screenshot of how the broken thumbnails appear in the message if you want to see it.

(It seems like the problem started with my upgrade to the Firefox 10.0 browser.)

I cannot view thumbnail photos in email messages that have photo attachments in my Yahoo Mail. The thumbnail appears as a broken image. When I click on the thumbnail it does open up a valid photo image. The problem occurs all the time in every email that has a thumbnail photo in it. It occurs in not only the Yahoo New Mail version but also in the Yahoo Classic Mail version. I have tried opening the email with both the Firefox and Google Chrome browsers, but the thumbnails appear broken when viewing the Yahoo Mail in both browsers. I am using Firefox 10.0 and Google Chrome 11.0 on a PC using Windows XP. I have a screenshot of how the broken thumbnails appear in the message if you want to see it. (It seems like the problem started with my upgrade to the Firefox 10.0 browser.)

Modified by gblaca

All Replies (1)

barkster
barkster
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I've contacted yahoo on this same thing and it is them not your browser. I've tried in IE and Firefox and only get a generic thumbnail and if you click on slideshow you get black screen for each image.

Stewart: I have checked and found that this is a technical issue going at our end. Stewart: Our Engineering team is already working on the resolution now and we intend to have it corrected as soon as possible. Stewart: The ticket number for this issue is 4904203.

Doesn't look like they are in a hurry to fix the issue, can't believe more people haven't complained. It's been weeks for me and still doesn't work