Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why don't Firefox instructions for Media Player work?

more options

I tried to follow Firefox instructions to download the plugin for Windows Media Player. The instructions say to save the file to my desktop when prompted to save. However, when prompted, after clicking "save", a blank pop-up window appears with the title of "downloads" at the top. Then a small item appears and disappears from the bottom of the screen which says the download was successful. There is no option to save to desktop.

The Windows Media Player plugin doesn't appear under Tools and Add-Ons, so I guess it never got installed. Explorer still uses it just fine. Anyone have a solution? Thanks.

I tried to follow Firefox instructions to download the plugin for Windows Media Player. The instructions say to save the file to my desktop when prompted to save. However, when prompted, after clicking "save", a blank pop-up window appears with the title of "downloads" at the top. Then a small item appears and disappears from the bottom of the screen which says the download was successful. There is no option to save to desktop. The Windows Media Player plugin doesn't appear under Tools and Add-Ons, so I guess it never got installed. Explorer still uses it just fine. Anyone have a solution? Thanks.

Chosen solution

After you investigate, please....

To help other users find solutions, please return and sign-in to the forum with your user name and password:

  • click on "Solved It" next to the reply ABOVE that BEST solved your question
  • DO NOT click "Solved It" next to this reply

Thanks

Read this answer in context 👍 1

All Replies (3)

more options

You can choose the Save location only when the "Always ask me where to save files" option is selected. Otherwise it saves to the default "Save files to:" download location. Set the options.

Also see --> http://kb.mozillazine.org/Windows_Media_Player#Installing_the_new_plugin


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

more options

I will check the plugins. Thanks. However, I didn't see an option to set my preference to save downloads to my locations. There wasn't any "Always ask me where to save files" option that I saw. Thanks for getting back to me so quickly.

more options

Seçilmiş Həll

After you investigate, please....

To help other users find solutions, please return and sign-in to the forum with your user name and password:

  • click on "Solved It" next to the reply ABOVE that BEST solved your question
  • DO NOT click "Solved It" next to this reply

Thanks