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Firefox crashes after trying to launch

  • 3 cavab
  • 2 have this problem
  • 4 views
  • Last reply by John99

Joan
Joan
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So, ever since the first time I used Firefox, this is the only time it has ever been rendered unusable.

I upgraded my system and, when I tried to launch Firefox, all it can ever do is crash before being able to load anything at all.

I'm not sure what Firefox version it is because I only used apt-get upgrade, didn't monitor the upgrade, and was never able to check it but I think, it's 10.0.2. My system runs on Joli OS 1.2, by the way.

Anyone who can help me, please.

Right now, I am getting by with Google Chrome and I am not enjoying how I am unable to use those add-ons I've always had.

So, ever since the first time I used Firefox, this is the only time it has ever been rendered unusable. I upgraded my system and, when I tried to launch Firefox, all it can ever do is crash before being able to load anything at all. I'm not sure what Firefox version it is because I only used apt-get upgrade, didn't monitor the upgrade, and was never able to check it but I think, it's 10.0.2. My system runs on Joli OS 1.2, by the way. Anyone who can help me, please. Right now, I am getting by with Google Chrome and I am not enjoying how I am unable to use those add-ons I've always had.

All Replies (3)

John99
John99
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Hi again MJae,

What device are you using ?
(is it a netbook computer or a phone for instance)

The system details aside show the OS as XP, but I presume that is a separate machine that you have used to post this message on, is that so?

Have you looked at firefox crashes and tried using safe mode

Joan
Joan Question owner
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Guess I didn't notice the automated tags.

I'm using an Asus Eee PC 701.

The one I'm using right now is a different computer. I'm actually browsing using Aurora. It's not mine.

I was reporting about my netbook. Like I said, it runs on Joli OS 1.2.

There's no useful help in the Firefox crashes page.

There is no way I can go to about:crashes because it Firefox crashes before it can load anything. Neither can I do safe mode - I'm not sure I know how to do that before launching Firefox first.

John99
John99
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May I suggest you look again at firefox crashes for instance it includes:

You can't open Firefox because it crashes at startup even in Safe Mode:

Go to ~/.mozilla/firefox/Crash Reports/submitted.
 
In the resulting folder will be a text file for each crash report you have submitted.      Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.

Troubleshoot Firefox crashes (closing or quitting unexpectedly)_get-help-fixing-this-crash

N.B. use the selector button +
so that you see the linux version from your XP
linux version link -> firefox crashes

(You will then need to reset the mozilla cookies on your xp so that, by default, it goes to Windows versions of kb articles again in future)