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unable to sign-in to comcast.net email function

katan911a
katan911a
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After carelessly changing selections in tools-options-privacy, and clearing history and cookies, I can no longer sign-in. The comcast site diverts me to security questions to "verify account identity", but recyles back to the questions after the first 2 are correctly answered. I can sign-in using Firefox on another computer. I suspect the problem is self-inflicted, but can't find the fix.

After carelessly changing selections in tools-options-privacy, and clearing history and cookies, I can no longer sign-in. The comcast site diverts me to security questions to "verify account identity", but recyles back to the questions after the first 2 are correctly answered. I can sign-in using Firefox on another computer. I suspect the problem is self-inflicted, but can't find the fix.

All Replies (1)

dumdidadida
dumdidadida
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Hi,

Please check if this happens in a new profile. If the new profile is okay, you can then Reset Firefox on the old (previous) profile via Help (Alt + H) > Troubleshooting Information.

Options > Privacy

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