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Setup Sync on Mac has Continue button grayed out

  • 1 cavab
  • 1 has this problem
  • 5 views
  • Last reply by Ibai

SDonaldson
SDonaldson
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Setting up sync on my Mac OSX 10.6, I already have a sync account. I enter the email for the sync account, and password, yet the Continue button remains grayed out.

I have confirmed by logging in on the web that I am using the right credentials.

what trick enables the continue button?

Setting up sync on my Mac OSX 10.6, I already have a sync account. I enter the email for the sync account, and password, yet the Continue button remains grayed out. I have confirmed by logging in on the web that I am using the right credentials. what trick enables the continue button?

All Replies (1)

Ibai
Ibai
  • Administrator
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Hi!

I'm assuming that you are in the window that I'm attaching in the screenshot.

You need to add the Recovery Key in the third box. If you don't have it you need to click on "I've lost my other device" and follow the instructions.

If this is not the window that you are using, you will need to go there by clicking "I have an Account" and press "I don't have the device with me" at the bottom of the 3 boxes with the code.