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I have a big problem. I lost my other device, and Sync doesn't recognize my Recover Key, even if I generate a new one. What to do? I have all my bookmarks there

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  • Last reply by cor-el

baduglymonkey
baduglymonkey
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I'm trying to Sync my account on my new PC and I can't, because the Sync doesn't recognize my Recovery Key ("Wrong Recovery Key"), even if I try a new one. What to do?

I'm trying to Sync my account on my new PC and I can't, because the Sync doesn't recognize my Recovery Key ("Wrong Recovery Key"), even if I try a new one. What to do?

All Replies (2)

user633449
user633449
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If you have generated a new Recovery Key, then unfortunately the account data that you had before is gone (Sync will wipe all data before creating a new key to ensure it stays secure). So unfortunately at this point, unless you have a backup of your data somewhere, it is inacessible.

I've lost my Firefox Sync account information - What to do

cor-el
cor-el
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Can you login to that sync account?