Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have windows 7 and vista laptops on win 7 after the latest updates I was no longer able to browse the net. I have router conection but it shows no internet

  • 2 cavab
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

more options

since the last update to 14.0.1 and updating plugins for adobe shockwave flash my internet connection dropped out. I have two other laptops, an Ipod touch and samsung phone on the same router and all work fine. I have connection to the router but diagnosis shows no internet access. I updated the same plugin on my Vista laptop and found the same problem occurred. I have reset all network settings and the router back to factory and setup again but still the same

since the last update to 14.0.1 and updating plugins for adobe shockwave flash my internet connection dropped out. I have two other laptops, an Ipod touch and samsung phone on the same router and all work fine. I have connection to the router but diagnosis shows no internet access. I updated the same plugin on my Vista laptop and found the same problem occurred. I have reset all network settings and the router back to factory and setup again but still the same

All Replies (2)

more options

Hi mysticpjd,

this really does not seem to be an Internet browser issue. Have you tried a different browser (Internet Explorer)? I assume that the problem persists there right?

Regards,

jm

more options

Did you check all the cables?

Did you check the router status and its firewall?