Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox crashes randomly

therealatri
therealatri
more options

i have uninstalled all addons except for reddit enhancement suite, thumbnail zoom plus and lastpass. crash repost here http://crash-stats.mozilla.com/report/index/bp-738adb2a-6850-4b7a-8174-085442120922 it has been doing this for about a week now. i am running windows 8 pro, it is a legit copy i go tthrough my colleges dreamspark program.

i have uninstalled all addons except for reddit enhancement suite, thumbnail zoom plus and lastpass. crash repost here http://crash-stats.mozilla.com/report/index/bp-738adb2a-6850-4b7a-8174-085442120922 it has been doing this for about a week now. i am running windows 8 pro, it is a legit copy i go tthrough my colleges dreamspark program.

Chosen solution

hello therealatri, this is a known problem which is triggered by hardware acceleration and ati's catalyst driver 12.8 on windows 8. actually there should already be a block in place in firefox for those affected systems to use hardware acceleration, which might not have worked in your place... (could you go to firefox > help > troubleshooting information and copy the information that is shown in the graphics section and post it as a reply to this question)

you can manually disable hardware acceleration in firefox under options > advanced > general.

edit: apparently there is a fix in firefox 16 beta which allows blacklisting of the driver for hardware acceleration. you could also try this version: www.mozilla.org/firefox/beta

Read this answer in context 👍 2

All Replies (2)

philipp
philipp
  • Moderator
more options

Seçilmiş Həll

hello therealatri, this is a known problem which is triggered by hardware acceleration and ati's catalyst driver 12.8 on windows 8. actually there should already be a block in place in firefox for those affected systems to use hardware acceleration, which might not have worked in your place... (could you go to firefox > help > troubleshooting information and copy the information that is shown in the graphics section and post it as a reply to this question)

you can manually disable hardware acceleration in firefox under options > advanced > general.

edit: apparently there is a fix in firefox 16 beta which allows blacklisting of the driver for hardware acceleration. you could also try this version: www.mozilla.org/firefox/beta

Modified by philipp

therealatri
therealatri Question owner
more options

thanks boss! disabled HWA and installed all my old addons. havent had any crashes since then. also havent noticed any difference in performance, is HWA really necessary?