Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

everytime I move my mouse the webpage goes away?

  • 5 cavab
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

more options

Ok so, this just randomly happened. When I move the mouse cursor the webpage disappears and every time I move the mouse the text on the tab keeps switching to "New tab" or "Connecting" each time I move it. Yeah, I'm not sure how to explain it... Already uninstalled everything (including deleting the folders) re-installed. And no it’s not the case for "I have to move my mouse for the page to load" it's the opposite. :P

Is this some kind of script error?? Like I said, it was at random. What kind of plug-in might have caused this? Java? ( just in case they got upgraded like a ninja )

Also, it's not the webpage because I'm in firefox(ran admin) right now and it's fine; Same with IE too.

Ok so, this just randomly happened. When I move the mouse cursor the webpage disappears and every time I move the mouse the text on the tab keeps switching to "New tab" or "Connecting" each time I move it. Yeah, I'm not sure how to explain it... Already uninstalled everything (including deleting the folders) re-installed. And no it’s not the case for "I have to move my mouse for the page to load" it's the opposite. :P Is this some kind of script error?? Like I said, it was at random. What kind of plug-in might have caused this? Java? ( just in case they got upgraded like a ninja ) Also, it's not the webpage because I'm in firefox(ran admin) right now and it's fine; Same with IE too.

All Replies (5)

more options

hello obest1, it sounds like an addon might be interfering here. please try launching firefox in safe mode once and see if the issue is occurring there too.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

Yeah, it does it in safe mode too. :S

more options

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Did you recently update the display driver or the mouse driver on your computer?

more options

Yeah I tried that. And no for the second option, also.

Ok, so if I have two tabs up(or more), I don't have to move my mouse for the text in the tabs to change. So it's "New tab", Connecting without color for the loading circle , then Connecting with green loading circle non stop rapidly.

I'm getting a feeling it IS some kind of plugin that went haywire... I don't know why it doesn't do it when I run it in admin! D8

more options

do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.