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I d/l your mozilla firefox today and now I get the error 0x80070002 all the time...how do I fix that?

marilynfreelove
marilynfreelove
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I downloaded mozilla firefox today and now I get the error 0x80070002 all the time, and I cannot use system restore because of it. How do I fix that so that my computer works right again. I was restoring because after I d/l your mozilla today, I lost all of my contacts in my msn email...just been tearing my hair out over this and it is soo darn frustrating. Tell me how to fix this. Marilyn

I downloaded mozilla firefox today and now I get the error 0x80070002 all the time, and I cannot use system restore because of it. How do I fix that so that my computer works right again. I was restoring because after I d/l your mozilla today, I lost all of my contacts in my msn email...just been tearing my hair out over this and it is soo darn frustrating. Tell me how to fix this. Marilyn

All Replies (1)

dumdidadida
dumdidadida
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Hi,

The error is totally unrelated to Firefox. Please see this. The Windows OS forum will also be helpful.

Please also check the downloaded file by right-clicking > Properties > Digital Signatures, which should say Mozilla Corporation and This digital signature is ok in Details. You can download Firefox from a known site like e.g. https://www.mozilla.org/en-US/firefox/new/

You can try to Reset Firefox which would hopefully display the missing features, all (contacts, emails, settings etc.) of which are actually stored at the MSN site and are temporarily displayed by Firefox every time the site is accessed.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

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