Why do I need to continue to enter the Sync password after each Firefox restart?
I sync 2 desktop installations. One is on Mac OS X 10.6 Snow Leopard, the other on Mac OS X 10.8 Mountain Lion. Both use the same latest Firefox version 16.0.2. The former syncs properly, the latter does not (also in older versions).
Although the 10.8 computer appears to be syncing properly, I keep getting this error message after each restart of Firefox:
"Sync encountered an error while connecting: Incorrect name or password. Please try again."
I have tried these options: - cancel the message by clicking the cross "x" - re-enter the password (http://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips#w_how-do-i-resolve-an-incorrect-name-or-password-error - unlink the device and link it again - remove any Firefox setting in ~/Application Support (as if I did a clean install)
None of these seem to fix the problem. It is persistent.
What options do I have left?
All Replies (7)
I found an article that said how to see the sync log:
http://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/
So I opened about:sync-log
This is the result:
1351573725121 Sync.Service INFO Loading Weave 1.18.0 1351573725135 Sync.Engine.Bookmarks DEBUG Engine initialized 1351573725136 Sync.Engine.Forms DEBUG Engine initialized 1351573725137 Sync.Engine.History DEBUG Engine initialized 1351573725138 Sync.Engine.Passwords DEBUG Engine initialized 1351573725139 Sync.Engine.Prefs DEBUG Engine initialized 1351573725140 Sync.Engine.Tabs DEBUG Engine initialized 1351573725140 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1351573725141 Sync.Engine.Addons DEBUG Engine initialized 1351573725142 Sync.Service INFO Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:16.0) Gecko/20100101 Firefox/16.0 1351573725145 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1351573725146 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351573725146 Sync.Service DEBUG Caching URLs under storage user base: https://scl2-sync768.services.mozilla.com/1.1/cw744z4b7kibz3qw7rt354ogwkp6odev/ 1351573725146 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351573725146 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1351573725147 Sync.AddonsReconciler DEBUG Adding change listener. 1351573725163 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351573725164 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351573725165 Sync.Engine.AdblockPlus DEBUG Engine initialized 1351573725166 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351573729168 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351573729169 Sync.Service DEBUG User-Agent: Firefox/16.0.2 FxSync/1.18.0.20121024073032. 1351573729169 Sync.Service INFO Starting sync at 2012-10-30 06:08:49 1351573729169 Sync.Service DEBUG In sync: should login. 1351573729170 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351573729170 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351573729170 Sync.Service INFO Logging in user cw744z4b7kibz3qw7rt354ogwkp6odev 1351573729170 Sync.Service DEBUG Caching URLs under storage user base: https://scl2-sync768.services.mozilla.com/1.1/cw744z4b7kibz3qw7rt354ogwkp6odev/ 1351573729948 Sync.Resource DEBUG mesg: GET fail 401 https://scl2-sync768.services.mozilla.com/1.1/cw744z4b7kibz3qw7rt354ogwkp6odev/info/collections 1351573729948 Sync.Resource DEBUG GET fail 401 https://scl2-sync768.services.mozilla.com/1.1/cw744z4b7kibz3qw7rt354ogwkp6odev/info/collections 1351573729949 Sync.Service WARN 401: login failed. 1351573729949 Sync.Service DEBUG Finding cluster for user cw744z4b7kibz3qw7rt354ogwkp6odev 1351573730676 Sync.Resource DEBUG mesg: GET success 200 https://auth.services.mozilla.com/user/1.0/cw744z4b7kibz3qw7rt354ogwkp6odev/node/weave 1351573730676 Sync.Resource DEBUG GET success 200 https://auth.services.mozilla.com/user/1.0/cw744z4b7kibz3qw7rt354ogwkp6odev/node/weave 1351573730677 Sync.Service DEBUG Cluster value = https://scl2-sync768.services.mozilla.com/ 1351573730677 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1351573730677 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1351573730677 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
Modified by cor-el
I canceled the error message and forced a sync. These are the log results:
1351574048417 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351574048417 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351574048418 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351574057246 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351574138426 Sync.Service DEBUG User-Agent: Firefox/16.0.2 FxSync/1.18.0.20121024073032. 1351574138426 Sync.Service INFO Starting sync at 2012-10-30 06:15:38 1351574138427 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1351574138428 Sync.Service INFO In sync(). 1351574138428 Sync.Status INFO Resetting Status. 1351574138428 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351574139920 Sync.Resource DEBUG mesg: GET fail 401 https://scl2-sync768.services.mozilla.com/1.1/cw744z4b7kibz3qw7rt354ogwkp6odev/info/collections 1351574139920 Sync.Resource DEBUG GET fail 401 https://scl2-sync768.services.mozilla.com/1.1/cw744z4b7kibz3qw7rt354ogwkp6odev/info/collections 1351574139921 Sync.Service INFO Logging out 1351574139921 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351574139921 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351574139922 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1351574139922 Sync.SyncScheduler DEBUG Next sync in 90000 ms. 1351574139922 Sync.ErrorHandler INFO Got 401 response; resetting clusterURL. 1351574139922 Sync.ErrorHandler DEBUG New mid-sync 401 failure. Making a note. 1351574139922 Sync.ErrorHandler INFO Attempting to schedule another sync. 1351574139924 Sync.SyncScheduler DEBUG Next sync in 600000 ms.
Modified by cor-el
I have even tried to delete my Sync data and to reset my key. Both did not have any success.
Do you see any entries for the Sync service in the Password Manager?
- Firefox > Preferences > Security: Passwords: "Saved Passwords" > "Show Passwords"
You can find the sync password and the sync key in the password manager on the computer where you originally created that sync account (email). Look for:
- chrome://weave (Mozilla Services Password)
- chrome://weave (Mozilla Services Encryption Passphrase)
If those entries do not have the correct values then delete them.
Do you otherwise have problems with signing in to websites?
Thanks for your help.
Yes, both entries are available. I had already checked this. I do not have any other problems with signin in to websites.
As mentioned before, I have completely deleted my profile (and any other configuration item) by deleting any Firefox related file and folder in ~/Application Support
I am not sure if this problem is Mac OS X related since I have read a similar post: https://support.mozilla.org/nl/questions/940524
I have completely removed Firefox from my system and reinstalled it. Immediately after initialising Sync, I get the error message again. Something is definitely wrong with Sync.
I have tried to use a simple unsafe password (only 9 random characters from a-z). This did not solve the problem either.
I have noticed something else. After the error message "Sync encountered an error while connecting: Incorrect name or password. Please try again." I click the Preferences button and try to enter the password. Clicking the button will show an error message "Wrong password. Please try again.". When I enter click the button a few seconds later, the password is accepted.
Weird. :(
I have filed a bug report. https://bugzilla.mozilla.org/show_bug.cgi?id=807074