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My firefox crashes withou displaying a crash message, freezes and does not respond majority of the time. what is wrong and what do i do?

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  • 6 have this problem
  • 2 views
  • Last reply by cor-el

annak19
annak19
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When i start Firefox it either 1) crashes, no crash message displayed. just closes as if nothing happened. 2) freezes, doesn't respond to anything and i have to "kill" it with task manager because if it froze and i try to click elsewhere like to show desktop or on another task it freezes the entire computer. It freezes in 3 ways: 1) is when i just opened it and it freezes immediately 2) when i click on it, or start typing some address into the bar 3) when i press enter after I've typed the URL in the address bar. my Firefox doesn't have any add-ons, or anything else. i already re-installed it 2 times, cleared cache, history, reset all settings. still crashes

When i start Firefox it either 1) crashes, no crash message displayed. just closes as if nothing happened. 2) freezes, doesn't respond to anything and i have to "kill" it with task manager because if it froze and i try to click elsewhere like to show desktop or on another task it freezes the entire computer. It freezes in 3 ways: 1) is when i just opened it and it freezes immediately 2) when i click on it, or start typing some address into the bar 3) when i press enter after I've typed the URL in the address bar. my Firefox doesn't have any add-ons, or anything else. i already re-installed it 2 times, cleared cache, history, reset all settings. still crashes

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Try to disable hardware acceleration in Firefox.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.