Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I open a new window, why does the information bar and google search disappear?

  • 2 cavab
  • 2 have this problem
  • 19 views
  • Last reply by cor-el

more options

I have several tabs opened up, but go to file, New Window, and the information bar and google search disappears. There are no back or forward arrows. It is just a blank bar with a bookmarks drop down.

I have several tabs opened up, but go to file, New Window, and the information bar and google search disappears. There are no back or forward arrows. It is just a blank bar with a bookmarks drop down.

All Replies (2)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Do you mean that you do not see the standard toolbars in a new window?

You can check for problems with the localstore.rdf file.

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)