Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video is not showing

  • 4 cavab
  • 26 have this problem
  • 1 view
  • Last reply by AliceWyman

more options

Hi i am using firefox 18.0.1. when i try to watch videos firefox can load the video thumbnail but when i play a video it's not showing the video.I don't see any video player no control bar nothing and also the video is not playing. My OS is windows 7 professional 64 bit. What is the problem guys please answer me asap.

Thank You

Hi i am using firefox 18.0.1. when i try to watch videos firefox can load the video thumbnail but when i play a video it's not showing the video.I don't see any video player no control bar nothing and also the video is not playing. My OS is windows 7 professional 64 bit. What is the problem guys please answer me asap. Thank You

All Replies (4)

more options

Here is my screen shots

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
more options

If i restart firefox in safe mode it works. The video works and plays but what should i do if i want to play video in normal mode? is this a problem with the flash player? if it is then how do i fix it?

more options

If the problem goes away in Firefox Safe Mode, its probably caused by one of your extensions. See: