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Adobe Reader plugin for Firefox - Firefox 17/18 w Reader X/XI unable to view PD

collegesource
collegesource
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Our customers are having to use IE, which is not an option at some sites or roll Reader back to 9.4.5 to view our product. This issue started happening on 1/8/13.

No issues opening the PDFs

Originally installed on Win7

IE 8, FF11, Acrobat 9.4.5 – Windows updates turned off since 12/1/12

Installed IE 9, no issues Installed FF 18.0.1 no issues

Issues opening the PDFs

Installed Reader XI, - kept Acrobat 9.4.5 installed - Unable to open catalogs in FF.

Our customers are having to use IE, which is not an option at some sites or roll Reader back to 9.4.5 to view our product. This issue started happening on 1/8/13. No issues opening the PDFs Originally installed on Win7 IE 8, FF11, Acrobat 9.4.5 – Windows updates turned off since 12/1/12 Installed IE 9, no issues Installed FF 18.0.1 no issues Issues opening the PDFs Installed Reader XI, - kept Acrobat 9.4.5 installed - Unable to open catalogs in FF.

Modified by collegesource

All Replies (2)

iamjayakumars
iamjayakumars
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Disable Adobe plugin in Firefox.

use Firefox Default PDF viewer.

collegesource
collegesource Question owner
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You can disable the Adobe plugin and the PDF will open in another window. This is not solution for our customers who open an average of 20 catalogs a day. You are also asking thousands of users have their IT reset their browsers.

We use Adobe DRM to protect our product, so the user needs to use Acrobat or Reader to open the catalogs.