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my firefox keeps trying to come up but it closes and it keeps doing this for a while and i have to use my task manager in order for it to work

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  • Last reply by cor-el

Lia
Lia
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my firefox keeps trying to come up but it closes and it keeps doing this for a while and i have to use my task manager in order for it to work and it does this when it tries to update, i have windows 8 and i think its fully updated and its annoying that i have to use task manager each and every signal day to make it work please help me on whats going on here.

my firefox keeps trying to come up but it closes and it keeps doing this for a while and i have to use my task manager in order for it to work and it does this when it tries to update, i have windows 8 and i think its fully updated and its annoying that i have to use task manager each and every signal day to make it work please help me on whats going on here.

All Replies (2)

Lia
Lia Question owner
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oh and there are no errors at all

cor-el
cor-el
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See:

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531 (please do not comment in bug reports).

  • Bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now or try the Firefox 20 beta version that doesn't seem to be affected.