Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can I only see the mobile version of certain websites instead of the full site?

  • 5 cavab
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

more options

some website are shown only in mobile version instead or full version, even when I click on the link that says "full site" I get redirected to the mobile version. This only happens in Firefox since I've tried other browsers too.

some website are shown only in mobile version instead or full version, even when I click on the link that says "full site" I get redirected to the mobile version. This only happens in Firefox since I've tried other browsers too.

All Replies (5)

more options

You're having this problem on your Windows 7 PC? One possible reason is privacy software that is blocking your user agent information. Could you check this test page and see whether you get the anticipated information at the top and also in the frame?

http://dev.jeffersonscher.com/jstest.html

By the anticipated information, I mean something that includes "Windows NT 6.1".

more options

this is what I get under the "navigator object properties":

navigator.userAgent = Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0 navigator.appName = Netscape navigator.appCodeName = Mozilla navigator.appVersion = 5.0 (Windows) navigator.platform = Win32

more options

I'm using Windows 7

more options

Yes, NT 6.1 is Win 7.

Did you get the same in the frame? http://dev.jeffersonscher.com/svrvars.asp

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.