Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Why do 2 password windows pop up when I click to open ff?

  • 2 cavab
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

rvpod
rvpod
more options

I click on the ff icon to open ff and the normal password window opens and I fill it in and enter. That reveals another password window and fill it in and ff then opens.

I click on the ff icon to open ff and the normal password window opens and I fill it in and enter. That reveals another password window and fill it in and ff then opens.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I'm not aware of any password windows opening when starting Firefox. What is the normal one, and does the other one say anything different?

It might help if you post post screen shots of these dialogs. This article might help: How do I create a screenshot of my problem?

You might try disabling ALL your nonessential extensions, then restart, and see whether that makes any difference. You can do that here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using Sync?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.