Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Software update: "it is strongly recommended that you apply this update for Firefox as soon as possible"..What is this, and why won't it work?

  • 2 cavab
  • 3 have this problem
  • 4 views
  • Last reply by ideato

more options

I use windows 7 on a Lenovo thinkpad, everything is up to date as far as I can tell. Sophos antivirus.

Every couple of weeks, I get a large popup window that is titled "Software update" with the firefox logo beside it. The message says "It is strongly recommended that you apply this update for Firefox as soon as possible."

The only other thing it says is a link "view more information about this update" and the options to click next, or cancel. No matter what I click, nothing happens, so I always just close the window.

I wish I could attach the image b/c I took a screenshot of it.

What the heck is this and how do I make it stop?

I use windows 7 on a Lenovo thinkpad, everything is up to date as far as I can tell. Sophos antivirus. Every couple of weeks, I get a large popup window that is titled "Software update" with the firefox logo beside it. The message says "It is strongly recommended that you apply this update for Firefox as soon as possible." The only other thing it says is a link "view more information about this update" and the options to click next, or cancel. No matter what I click, nothing happens, so I always just close the window. I wish I could attach the image b/c I took a screenshot of it. What the heck is this and how do I make it stop?

All Replies (2)

more options

Firefox 21 was released last week.

more options

Hello the_frozen_flame_, if you can not update firefox from : Firefox button > Help > About Firefox, then just download the Firefox installer from mozilla.org/firefox and see the Install Firefox on Windows.

thank you