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Why does my Firefox keep crashing?

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  • 45 have this problem
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  • Last reply by Andrew

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Everytime I open firefox, I'll log into either facebook or youtube and it'll crash.. heres my last 5 crash reports::

bp-5ed0006d-9a12-474b-9337-b2a4d2130606 05/06/2013 8:49 PM
bp-145fafad-4f98-4810-a0e4-199e72130606 05/06/2013 8:37 PM
bp-121af21c-b6bf-41ea-a520-9a3272130606 05/06/2013 8:37 PM
bp-cc191a16-66a6-40f9-8c04-388562130606 05/06/2013 8:37 PM
bp-4661b1d2-e57c-47b4-8516-3da4a2130606 05/06/2013 8:36 PM


I have recently installed a new graphics card the Asus HD 6450 silent, and I read that if it's your graphics card you should done grad to firefox 18.0.2 - so i tried that and it still crashed. I have also reinstalled my flash player, and that didn't work either. I don't know what else to do.

Everytime I open firefox, I'll log into either facebook or youtube and it'll crash.. heres my last 5 crash reports:: <pre><nowiki>bp-5ed0006d-9a12-474b-9337-b2a4d2130606 05/06/2013 8:49 PM bp-145fafad-4f98-4810-a0e4-199e72130606 05/06/2013 8:37 PM bp-121af21c-b6bf-41ea-a520-9a3272130606 05/06/2013 8:37 PM bp-cc191a16-66a6-40f9-8c04-388562130606 05/06/2013 8:37 PM bp-4661b1d2-e57c-47b4-8516-3da4a2130606 05/06/2013 8:36 PM </nowiki></pre> I have recently installed a new graphics card the Asus HD 6450 silent, and I read that if it's your graphics card you should done grad to firefox 18.0.2 - so i tried that and it still crashed. I have also reinstalled my flash player, and that didn't work either. I don't know what else to do.

Modified by cor-el

All Replies (1)

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What is your current version of Firefox? Please try the following:


Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.