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When I load Firefox it locks up, and I have to bring task manger up to end it, then I reload Firefox and it works

  • 3 cavab
  • 1 has this problem
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  • Last reply by kobe

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When I load Firefox it locks up, and I have to bring task manger up to end it, then I reload Firefox and it works, but have to click on task bar every time to change to another site, and when i go to put dates in it will not go beyond 1 if there is a list from 1 to 10

When I load Firefox it locks up, and I have to bring task manger up to end it, then I reload Firefox and it works, but have to click on task bar every time to change to another site, and when i go to put dates in it will not go beyond 1 if there is a list from 1 to 10

All Replies (3)

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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

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Application Basics

       Name
       Firefox
       Version
       21.0
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Trend Micro BEP Firefox Extension
       7.5.0.1130
       false
       tmbepff-7.5@trendmicro.com
       Trend Micro NSC Firefox Extension
       6.8.0.1096
       false
       {22C7F6C6-8D67-4534-92B5-529A0EC09405}
       Trend Micro Toolbar
       6.0.0.1318
       false
       {22181a4d-af90-4ca3-a569-faed9118d6bc}
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage_override.buildID
       20130511120803
       browser.startup.homepage_override.mstone
       21.0
       dom.w3c_touch_events.expose
       false
       extensions.lastAppVersion
       21.0
       gfx.direct3d.prefer_10_1
       true
       network.cookie.prefsMigrated
       true
       places.history.expiration.transient_current_max_pages
       104858
       plugin.disable_full_page_plugin_for_types
       application/pdf
       privacy.sanitize.migrateFx3Prefs
       true
 Graphics
       Adapter Description
       Intel(R) HD Graphics Family
       Adapter Drivers
       igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
       Adapter RAM
       Unknown
       Device ID
       0x0102
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.2.9200.16492)
       Driver Date
       1-27-2011
       Driver Version
       8.15.10.2291
       GPU #2 Active
       false
       GPU Accelerated Windows
       2/2 Direct3D 10
       Vendor ID
       0x8086
       WebGL Renderer
       Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
       AzureCanvasBackend
       direct2d
       AzureContentBackend
       direct2d
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.6
       4.9.6
       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSUTIL
       3.14.3.0
       3.14.3.0
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Reboot your system and tap F8 while booting, a menu shall show go to safe mode with networking, now launch firefox.