Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I tried to download Firefox but I keep getting a message that says I have a version of it already open ..I do not ...I had a problem and I deleted Firefox and

  • 7 cavab
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

more options

tried to re-install it, but I keep getting that message telling me I have Mozilla Firefox OPEN already and I must CLOSE it before downloading it again..HELP  ??

tried to re-install it, but I keep getting that message telling me I have Mozilla Firefox OPEN already and I must CLOSE it before downloading it again..HELP ??

All Replies (7)

more options
  1. Open Firefox
  2. Go to FIrefox button > Help > About
  3. A window should now pop up.
  4. Hit "Check For Updates".
more options

Thanks for trying to help, but, when I try to OPEN Firefox on my desktop, the icon spins like it's searching ,but ,then it stops and the program will NOT OPEN...I will try to Uninstall again and then Reinstall.

more options

reinstall from getfirefox.com

more options

I just tried again and I keep getting the message that Firefox is OPEN and needs to be closed before I can Uninstall.....I cannot see where it is OPEN ..I deleted it from my AllPrograms list and I have tried several times to Uninstall from Programs & Features in my Control Panel....WTF  ??

more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

The error message as reported does not make sense. You need to use a browser to download something. Complaining that the browser is open when you are trying to download is nonsense. If you cannot get a workable installer downloaded, maybe try this Mozilla page:

If it is actually not possible to download Firefox from there, you could try using a download application such as Star Downloader.

more options

Download and save the Firefox installer to the desktop and start the installation with a double-click on the desktop icon.

You can find the latest Firefox 22.0 release in all languages and for all Operating Systems here: