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Cannot access Printer Properties

  • 4 cavab
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

landtitle
landtitle
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I have quite a few users who are having a problem when they try to print from FF 22.0. When they try to print a webpage, email, document, etc. and go into the Properties for the printer to change it from Letter to Legal, or Legal to Letter, the item will not print. I've reset the printer in about:config and that didn't help. If I go into the prefs.js and remove the printers, close FF and reopen that helped, however the next day, I get another call from the users w/ the same issue. Is there a fix, or workaround? I don't really have time to edit the prefs.js file every day for 100+ employees.

Thank You for any help.

I have quite a few users who are having a problem when they try to print from FF 22.0. When they try to print a webpage, email, document, etc. and go into the Properties for the printer to change it from Letter to Legal, or Legal to Letter, the item will not print. I've reset the printer in about:config and that didn't help. If I go into the prefs.js and remove the printers, close FF and reopen that helped, however the next day, I get another call from the users w/ the same issue. Is there a fix, or workaround? I don't really have time to edit the prefs.js file every day for 100+ employees. Thank You for any help.

All Replies (4)

user633449
user633449
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Are you using a an add-on that may be messing with Printer Preferences?

landtitle
landtitle Question owner
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Nothing I can see. This is on a Citrix environment as well, so all users are using the same version of FF and same plug-ins, but not all users seem to be affected. I'm looking at printer drivers to see if there could be something there.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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I wonder whether a user.js file could help, by overriding the user.js printer settings with "known good" settings at startup. I don't know whether a user.js file can reset a preference.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you know which line(s) in prefs.js are causing this problem (i.e. do all files have the same problematic lines)?

Did you try to delete all prefs.js and possible numbered prefs-##.js files?