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I use a chat client frm cutesoft which once logged in open ups pop up windows for chat sessions, the issue I am experiencing is that I can not close chat window

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  • Last reply by smo

sahlawat
sahlawat
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I use a chat client from cutesoft which once logged in opens up pop up windows for chat sessions, the issue I am experiencing is that I can not close chat windows once open and I have to re login to my chat to clear the chat windows

I use a chat client from cutesoft which once logged in opens up pop up windows for chat sessions, the issue I am experiencing is that I can not close chat windows once open and I have to re login to my chat to clear the chat windows

All Replies (1)

smo
smo
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Hello,

Try Firefox Safe Mode - a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Once you have figured out what's causing your issues, go to Tools > add-ons and look up the add-on, that most probably causes the problem you are experiencing. It could well be, that the version you are using, is outdated. If not, the author of the add-on will be thankful for the description of the problem.