Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

[Mac] Firefox locks up while loading twitch.tv

  • 5 cavab
  • 39 have this problem
  • 4 views
  • Last reply by jimmy90

Kanonjepilsner
Kanonjepilsner
more options

Hi,

I am using the newest version of FireFox on Mac and most days when I use Twitch.tv, the site will stop functioning and requires a Force Quit. It happens whenever I browse through the pages and the site must load videos. I have attempted uninstalling & reinstalling. Other OS' works fine.

Anyone know how to solve this?


moderator edited the title of this thread to get rid of the word "crashing" as Firefox is being forced to close by the user - it's not crashing

Hi, I am using the newest version of FireFox on Mac and most days when I use Twitch.tv, the site will stop functioning and requires a Force Quit. It happens whenever I browse through the pages and the site must load videos. I have attempted uninstalling & reinstalling. Other OS' works fine. Anyone know how to solve this? ''moderator edited the title of this thread to get rid of the word "crashing" as Firefox is being forced to close by the user - it's not crashing''

Modified by the-edmeister

All Replies (5)

kobe
kobe
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Kanonjepilsner
Kanonjepilsner Question owner
more options

Hi Waka_Flocka_Flame,

I have no crash reports, as I have to Force Quit (Mac Option) as the browser freezes.

Best Regards

kobe
kobe
more options

Ok, how about trying safe mode, possibly your problems are caused by Firefox's use of Hardware acceleration or a addon, see the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for more.

ProFFeSSoR
ProFFeSSoR
more options

I have the same problem, I've tried to disable hardware acceleration and launch Firefox in safe mode (with all extensions turned off). Bug still there.

Simpliest way to reproduce - got to http://www.twitch.tv/ and start turning channels: enter one game, view few channels, than press link to main page, than pick another game, it usually need less than 10 clicks to get this freeze. After browser freezed, nothing work at all - menu clicks do nothing, unable to switch tabs, or do anything, only OS X "Force Quit" feature works.

Firefox 23.0.1, OS X 10.8.4, iMac mid-2011 with 12Gb RAM

Modified by ProFFeSSoR

jimmy90
jimmy90
more options

i think a work-around is to always open Twitch VODS and streams in a new window