Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error message after installing latest FlashPlayerPlugin

  • 4 cavab
  • 10 have this problem
  • 8 views
  • Last reply by shrimp507

more options

After installing FlashPlayerPlugin_11_9_900_117.exe with the downloaded install file install_flashplayer11x32_mssd_aih.exe when I open Firefox and go to another tab I get this error message: The exception unknown software exception (0xc0000710) occurred in the application at location 0x.......... (this is different each time) Click OK to terminate the program. I do this and everything seems to work OK but I keep getting the error message each time I open Frirefox and move to different pages. What can I do to fix this problem?

After installing FlashPlayerPlugin_11_9_900_117.exe with the downloaded install file install_flashplayer11x32_mssd_aih.exe when I open Firefox and go to another tab I get this error message: The exception unknown software exception (0xc0000710) occurred in the application at location 0x.......... (this is different each time) Click OK to terminate the program. I do this and everything seems to work OK but I keep getting the error message each time I open Frirefox and move to different pages. What can I do to fix this problem?

Chosen solution

See also these threads about an 0xc0000710 exception:

Read this answer in context 👍 0

All Replies (4)

more options

Try removing Adobe Flashplayer from your computer.
Then reinstall it.

Please report back soon.

more options

Seçilmiş Həll

See also these threads about an 0xc0000710 exception:

more options

Thank you for your prompt reply I have tried uninstalling and reinstalling it twice, but still no luck. I haven't yet tried uninstalling and reinstalling Firefox. Should I do this? If I do should I uninstall Adobe first, then Firefox and then reinstall Firefox before Adobe in that order?

more options

Hi - I've just uninstalled Flash Player 11.9 and installed archived version 11.8.800.168 as advised in your FixNow Support. At 72 years of age I find having to put things like this right on my laptop is usually most confusing, but it has solved the problem simply and easily! Thank you so much!