Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 24 keeps crashing

  • 8 cavab
  • 6 have this problem
  • 5 views
  • Last reply by PCFAN2014

more options

Firefox 24 keeps crashing over and over,contact me and please send me some solution and help to solve this problem,thanks in advance

Firefox 24 keeps crashing over and over,contact me and please send me some solution and help to solve this problem,thanks in advance

Modified by Chris Ilias

All Replies (8)

more options

hello PCFAN2014, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

Hi thanks for the fast answer, here is my complete crash report, the last one

AdapterDeviceID: 0x2a02 AdapterVendorID: 0x8086 Add-ons: adblockpopups%40jessehakanen.net:0.9.1,%7B54affe52-8223-453b-be1e-2fe2e250045c%7D:6.0.13.461,mozilla_cc%40internetdownloadmanager.com:7.3.62,%7BBBDA0591-3099-440a-AA10-41764D9DB4DB%7D:12.0.2.8%20-%201,foxyproxy%40eric.h.jung:4.2.3,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.4,%7B1280606b-2510-4fe0-97ef-9b5a22eafe30%7D:0.8.0.8 AvailablePageFile: 1497567232 AvailablePhysicalMemory: 324505600 AvailableVirtualMemory: 874287104 BuildID: 20130910160258 Comments: Firefox 24 keeps crashing over and over,contact me and please send me some solution and help to solve this problem,thanks in advance CrashTime: 1382880445 EMCheckCompatibility: true

InstallTime: 1379958805 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02, AdapterSubsysID: 30d9103c, AdapterDriverVersion: 8.15.10.1930 xpcom_runtime_abort(###!!! ABORT: OOM: file e:\builds\moz2_slave\rel-m-rel-w32_bld-000000000000\build\xpcom\string\src\nsTSubstring.cpp, line 291) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 249441 StartupTime: 1382880368 SystemMemoryUsePercentage: 84 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: http://www.xrel.to/games-release-list.html Vendor: Mozilla Version: 24.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7D2556FF-6B9F-4007-BA03-2A617AE13B2F}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7D2556FF-6B9F-4007-BA03-2A617AE13B2F}] DATAGRAM 3 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7D371E33-DB26-40F7-A891-AD479B731864}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7D371E33-DB26-40F7-A891-AD479B731864}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B19888CC-8B7E-4032-84E5-BD289C4830A7}] SEQPACKET 13 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B19888CC-8B7E-4032-84E5-BD289C4830A7}] DATAGRAM 13 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{06B7A174-8981-490B-A680-BD61B372FE94}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{06B7A174-8981-490B-A680-BD61B372FE94}] DATAGRAM 7 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{06B7A174-8981-490B-A680-BD61B372FE94}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{06B7A174-8981-490B-A680-BD61B372FE94}] DATAGRAM 8 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B19888CC-8B7E-4032-84E5-BD289C4830A7}] SEQPACKET 14 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B19888CC-8B7E-4032-84E5-BD289C4830A7}] DATAGRAM 14 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{EF6F0374-FAC3-417B-A92D-81CB0F6100E6}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{EF6F0374-FAC3-417B-A92D-81CB0F6100E6}] DATAGRAM 5 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{520A6BC6-6C51-493F-9240-3CCAA3244FA0}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{520A6BC6-6C51-493F-9240-3CCAA3244FA0}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{DC2F30C8-0F86-4740-9E22-2D20C836A079}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{DC2F30C8-0F86-4740-9E22-2D20C836A079}] DATAGRAM 6 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0682AA7B-D562-4E82-9E3A-EA8586B85FA1}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0682AA7B-D562-4E82-9E3A-EA8586B85FA1}] DATAGRAM 12 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F4AAA911-DC54-4FFB-85C7-7A00EDF88281}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F4AAA911-DC54-4FFB-85C7-7A00EDF88281}] DATAGRAM 9 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{7D2556FF-6B9F-4007-BA03-2A617AE13B2F}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{7D2556FF-6B9F-4007-BA03-2A617AE13B2F}] DATAGRAM 4 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{7D371E33-DB26-40F7-A891-AD479B731864}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{7D371E33-DB26-40F7-A891-AD479B731864}] DATAGRAM 2 : 2 : 2 :  
VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll 
VMCI sockets STREAM : 0 : 1 : 

This report also contains technical information about the state of the application when it crashed

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Modified by Chris Ilias

more options

the crash report ids from about:crashes starting with bp- (see screenshot) would contain more useful information in diagnosing what's going on. please paste the latest few of them here ...

more options
bp-a378c45e-f17a-4f7b-b06e-fa32b2131027 10/27/2013 11:26 
bp-8a4c5798-342e-4eb0-ae1e-2a2fd2131027 10/27/2013 11:21 
bp-d8b5ac39-3881-4477-861e-58ded2131024 10/24/2013 13:10 
bp-b3487982-9ac7-4619-83d8-9f8302131024 10/24/2013 12:05 
bp-f25d9a5f-702f-4c0e-aae9-c126b2131024 10/24/2013 10:25 
c4be1dfd-fe11-421a-9cb4-a2acab25db96 10/24/2013 00:29 
bp-46b63607-66dd-439e-b5e1-7dce12131022 10/22/2013 06:42 
2bec25f5-84ab-45dd-b392-7d2d22ee4c65 10/22/2013 04:23 
7d3678a0-623b-4fac-a91d-0f81d70c42a9 10/20/2013 08:55 
ad9c6246-ed3e-4de3-91d9-794f8b88b265 10/18/2013 05:37 
4acd0432-30de-4561-83a1-2900d1f6f78b 10/16/2013 07:39 
39949fc8-b57a-4c15-98a6-a7323822e592 10/15/2013 09:25 
bp-2d6d0c59-4db1-48e5-b709-6e3482131015 10/15/2013 05:38 
ec4ae92f-c61f-41fd-803e-cf758d71aa89 10/14/2013 06:10 
47a0e270-98ed-4375-adc0-cbcf0a3daeb6 10/13/2013 08:34 
2171f8c4-85e0-4555-8d96-8d30cc1deb7d 10/11/2013 06:10 
79dc64b8-9311-4bd9-b3cc-1219a1eb97c7 10/2/2013 10:30 

Modified by cor-el

more options

there I pasted the last crash reports,thanks

Modified by PCFAN2014

more options

hello, one of the crashes might be related to a proxy, so please make sure that firefox is set-up to use "no proxy" under firefox > options > advanced > network > connection -settings.... another one is triggered by the "Ad Muncher" program on your pc.

the other crashes are a bit hard to diagnose, do they also happen when you launch firefox in safe mode?

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

I've noticed that the crash reports show a rather high memory usage (over 80%), so you may have to check for issues with high memory usage and possibly increase the size of the page file(s).

See also:

more options

Hi, I disabled the foxy proxy extension, after that uninstall Ad Muncher, and try to open Firefox again, it seems to be working again without crashes, and answering your question about the other crashes, i don't launch Firefox in safe mode very often, thanks for your help!