Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox Stopped running on my laptop

  • 1 cavab
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

emmaclark2010
emmaclark2010
more options

Firefox stopped working on my laptop, I have uninstalled and re-installed but still bringing "Mozilla crash report" At first I restarted my computer but it didn't work, then I uninstalled and re-installed but still nothing happens, when i try to open, it brings the Crash report.

please help me guys!

thanks

Firefox stopped working on my laptop, I have uninstalled and re-installed but still bringing "Mozilla crash report" At first I restarted my computer but it didn't work, then I uninstalled and re-installed but still nothing happens, when i try to open, it brings the Crash report. please help me guys! thanks

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

If you can't open Firefox, see: