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yahoo recommends firefox upgrade to enjoy new features but will not upgrade and will not let me log in until i do so.

  • 3 cavab
  • 6 have this problem
  • 2 views
  • Last reply by cor-el

joden
joden
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Asus laptop running windows 7. Has recently come up with message "yahoo recommends you upgrade your browser to enjoy all the features in the new yahoo mail" Clicking on the upgrade box does nothing. Clicking on the "continue without upgrading" box does nothing so i am now unable to access emails on my laptop.

Asus laptop running windows 7. Has recently come up with message "yahoo recommends you upgrade your browser to enjoy all the features in the new yahoo mail" Clicking on the upgrade box does nothing. Clicking on the "continue without upgrading" box does nothing so i am now unable to access emails on my laptop.

All Replies (3)

philipp
philipp
  • Moderator
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hello, please try to reset firefox on the affected laptop and see if this can address the issue (this will keep your bookmarks & passwords)...

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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I wonder what version of Firefox Yahoo thinks you have?? There are some add-ons which can modify or block browser information. To see whether that might be relevant, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Also, Yahoo's changes have obsoleted many old bookmarks. If you are accessing Yahoo! mail using a bookmark, try letting Yahoo redirect you to its currently preferred server from a generic address like this one 

https://mail.yahoo.com/

or from the Yahoo home page.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"