Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox hangs when I close a PDF file that a website had opened at my request.

  • 4 cavab
  • 1 has this problem
  • 1 view
  • Last reply by 1WildBill

more options

Windows 64 bit Vista OS. Everything works fine until I close a site opened PDF file. Then Firefox hangs and must be closed and Firefox processes must be ended with Windows Task Manager. Only then will Firefox reload.

Windows 64 bit Vista OS. Everything works fine until I close a site opened PDF file. Then Firefox hangs and must be closed and Firefox processes must be ended with Windows Task Manager. Only then will Firefox reload.

Chosen solution

In case you did not know, yours is not the current version. Try Firefox in safe mode. Let us know how you do.

======================

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Read this answer in context 👍 0

All Replies (4)

more options

Seçilmiş Həll

In case you did not know, yours is not the current version. Try Firefox in safe mode. Let us know how you do.

======================

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

more options

Works in Safe Mode. Have disabled all extensions and removed one by Conduit (can't remember the add-on name). Seems to have solved the problem.

Tomorrow I will turn on each extension, one at a time, and check for failure.

Thanks for your help and I hope the problem is solved. Will let you know as soon as I can get a constant good result.

more options

Very Nice! Good Luck.

more options

Bitdefender Wallet 1.0 was the problem. I disabled same and problem seems to be solved.

Thanks again.