Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox is being prevented from securlty downloading

  • 3 cavab
  • 1 has this problem
  • 4 views
  • Last reply by Shawn

mikealvarado
mikealvarado
more options

I get an error message saying Firefox is being prevented from securely downloading a new version of Firefox and I am advised to download a current version of Firefox, which i have done already

I get an error message saying Firefox is being prevented from securely downloading a new version of Firefox and I am advised to download a current version of Firefox, which i have done already

All Replies (3)

kobe
kobe
more options

Looks like you have the current version.

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

Can you provide a screenshot. 

If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

mikealvarado
mikealvarado Question owner
more options

Here are the screen shots

Shawn
Shawn
  • Moderator
more options

Hi mikealvarado,

Thank you for the screenshots. It looks like the warning you see is fake. In other words, this website is not related to Firefox and may be malicious in nature. You can ignore these warnings.

Firefox should always update automatically so you don't have to worry about running an outdated version. Just in case, a manual update can be launched from: Orange Firefox Button > Hover over Help Menu > About Firefox.

I would personally recommend these free anti-malware programs. Not all programs detect the same infection, so it is important to run and update each one for best results. These programs will also work with your existing antivirus, so you don't have to worry about conflict.

Note: Some of these programs offer "pro" (paid) versions, but you don't need that.

Persistent infections may require Windows Safe Mode to remove. This is usually accomplished with the F8 key upon startup, but varies by computer.

Further information can be found in the Troubleshoot Firefox issues caused by malware article. Malware may install as an add-on. Disable or remove Add-ons and/or Adwcleaner (see above) can help when the scanning program doesn't detect this.

Let us know how you make out.