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I upgraded my firefox & now just a white box comes up when starting it & hangs there. firefox wont start. i removed & reinstalled & it still doesnt work.

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  • Last reply by ideato

cyliss69
cyliss69
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i have win XP service pack 3. i was using an older version of firefox for a while ( like 14 or something i dont remember) and one day the page came up asking me to upgrade to 26. i did so and now alls i get is this white box when it starts up and it just hangs there. ive tried removing firefox and re-installing it and that didnt work ... im at a loss here .... all i can do is X out and then it ends the program and the error report box comes up

szAppName : firefox.exe szAppVer : 27.0.1.5156 szModName : hungapp szModVer : 0.0.0.0 offset : 00000000 The following files will be included in this error report : C:\DOCUME~1\Cyliss\LOCALS~1\Temp\WER0c43.dir00\firefox.exe.mdmp C:\DOCUME~1\Cyliss\LOCALS~1\Temp\WER0c43.dir00\appcompat.txt

every time i start firefox now, that pesky white box comes up and it does nothing ..... i want my firefox back !!! what to do ????

i have win XP service pack 3. i was using an older version of firefox for a while ( like 14 or something i dont remember) and one day the page came up asking me to upgrade to 26. i did so and now alls i get is this white box when it starts up and it just hangs there. ive tried removing firefox and re-installing it and that didnt work ... im at a loss here .... all i can do is X out and then it ends the program and the error report box comes up szAppName : firefox.exe szAppVer : 27.0.1.5156 szModName : hungapp szModVer : 0.0.0.0 offset : 00000000 The following files will be included in this error report : C:\DOCUME~1\Cyliss\LOCALS~1\Temp\WER0c43.dir00\firefox.exe.mdmp C:\DOCUME~1\Cyliss\LOCALS~1\Temp\WER0c43.dir00\appcompat.txt every time i start firefox now, that pesky white box comes up and it does nothing ..... i want my firefox back !!! what to do ????

All Replies (1)

ideato
ideato
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Hello cyliss69, try a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

Thank you.