Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Automatic updates bypassing proxy configuration

  • 1 cavab
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

Glitterglue
Glitterglue
more options

In our environment, we block all HTTP & HTTPS traffic at a firewall level and require said traffic to pass through the configured proxy server in order for it to access Internet resources.

When I try to update Firefox manually using "Help / About / Check for Updates" or when using the "Help / Help" menu feature, Firefox bypasses the proxy configuration and tries to access those updates directly. I can verify this as I watch the firewalls drop the HTTP / HTTPS traffic that should be routed through the configured proxy.

This is also the case when Firefox tries to check for auto-updates when starting up.

I have been unable to find a way that will force Firefox to honor the configured proxy settings (Auto-detect, system proxy, manual proxy and auto proxy URL all fail) when updating.

I am using Firefox 27.0.1

Any insights or direction would be appreciated.

Thanks!

In our environment, we block all HTTP & HTTPS traffic at a firewall level and require said traffic to pass through the configured proxy server in order for it to access Internet resources. When I try to update Firefox manually using "Help / About / Check for Updates" or when using the "Help / Help" menu feature, Firefox bypasses the proxy configuration and tries to access those updates directly. I can verify this as I watch the firewalls drop the HTTP / HTTPS traffic that should be routed through the configured proxy. This is also the case when Firefox tries to check for auto-updates when starting up. I have been unable to find a way that will force Firefox to honor the configured proxy settings (Auto-detect, system proxy, manual proxy and auto proxy URL all fail) when updating. I am using Firefox 27.0.1 Any insights or direction would be appreciated. Thanks!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable the Mozilla Maintenance Service (MMS).

  • Tools > Options > Advanced > Update: "Use a background service to install updates"