We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox crashes getting more frequent - maybe associated with Symantec PGP?

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

mick280
mick280
more options

In January Firefox crashed 6 times. On 1/22 I did a full reinstall of Firefox. Did not crash again until 2/25 but then crashed 3 times in 4 days. In March has crashed 5 times in first 12 days. Don't know if crash report is simply blocked from occurring while my computer is locked, but most of the crash reports seem to be at whatever time I arrive in the morning and do the first unlock of the day. But not every day! This computer has full drive encryption with Symantec PGP. Maybe when locked, Firefox has problems? But why not every time it is locked? In the evenings I do the Windows locking but do not log off. The open pages vary. Latest crash report is bp-7dee8df1-e410-4fb7-95ed-3bf252140312 I have disabled all of my add-ins.

In January Firefox crashed 6 times. On 1/22 I did a full reinstall of Firefox. Did not crash again until 2/25 but then crashed 3 times in 4 days. In March has crashed 5 times in first 12 days. Don't know if crash report is simply blocked from occurring while my computer is locked, but most of the crash reports seem to be at whatever time I arrive in the morning and do the first unlock of the day. But not every day! This computer has full drive encryption with Symantec PGP. Maybe when locked, Firefox has problems? But why not every time it is locked? In the evenings I do the Windows locking but do not log off. The open pages vary. Latest crash report is bp-7dee8df1-e410-4fb7-95ed-3bf252140312 I have disabled all of my add-ins.

All Replies (1)

FredMcD
FredMcD
more options

LAST RESORT ! ! Reset Firefox

==========================

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!