Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why am I getting blank pages?

  • 7 cavab
  • 19 have this problem
  • 2 views
  • Last reply by cor-el

more options

For the past few days Firefox has been showing blank pages. This primarily happens on sites where I am trying to download games or looking for game info. For example,if I am at a game site and I find a game I like and click to download I get one or more blank pages.When I close them the page I want is under the blanks ones. What might be causing this and is there a fix? Thanks for any help.

For the past few days Firefox has been showing blank pages. This primarily happens on sites where I am trying to download games or looking for game info. For example,if I am at a game site and I find a game I like and click to download I get one or more blank pages.When I close them the page I want is under the blanks ones. What might be causing this and is there a fix? Thanks for any help.

All Replies (7)

more options

One possibility is that these windows are pop-up ads, but you are using an add-on or external software that blocks the ad page, leaving the window blank. Is there anything in the address bar of the windows showing what page was intended to load?

more options

I am using pop up blockers. Basically the page just says Mozilla or Firefox on the header along with a bunch of letters and numbers. Like I said this just started a few days ago

more options

So the pages are not blank, they are a jumble of letters and numbers? Or the addresses of the pages are a jumble of letters and numbers?

I'm having a hard time picturing this...

On these pages, can copy the addresses from the address bars (or right-click the page and use View Page Info to find the address) and paste them into a reply here?

Modified by jscher2000 - Support Volunteer

more options
more options

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog , click "Start in Safe Mode" (not Reset)

Here is the link :- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

more options

If Firefox behaves better in Safe Mode, the most likely culprit is an extension.

This article might help you track it down and remove it: Remove gir.driveropti.net pop-up ads (Virus Removal Guide).

Any luck?

more options

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.